There's a dangerous conversation happening in event strategy right now. It’s the seductive whisper of "efficiency." We’re told generative AI is a silver bullet for cutting costs, automating customer service, and optimising logistics. For event strategists, marketing directors, and community leaders, this promise is tempting. But it's also a trap. Your audience, especially tech-savvy, culture-obsessed Millennials and Gen Z, can smell a cost-cutting measure a mile away. They do

ur attendees are suffering from digital burnout and cognitive overload , and they now have "Netflix-level expectations"  for any experience that asks for their time. A one-size-fits-all agenda isn't just boring; it's a reason to leave and never come back.  

To maximise brand loyalty, events must transform attendees from passive spectators into active protagonists of a story. ​For decades, the event playbook was simple: build a stage, book a speaker, and present information. The attendee’s role was to sit, listen, and consume. This model is now broken. A new generation of fans and professionals, raised on interactive entertainment and digital communities, is rejecting this passive role. ​They don't want to just attend  your event

Beyond Balloons and Budgets – The Business Case for Strategic Events In the United Kingdom, the events industry is not a niche market; it...